FCA reference
An FCA investigation revealed that the average customer on a £10,000 PCP agreement over four years has been overcharged by more than £1,100. Discretionary commission arrangements (DCAs) allowed some brokers and lenders to increase interest rates to earn higher commission, which may have led to customers being overcharged.
You do not need to use a claims management company or a solicitor to make a claim. You can claim for free, directly with your lender or the Financial Ombudsman Service.
Solicitor fee table
The table below shows the typical success fees charged by our partnered solicitors. Fees are only payable if your claim is successful.
| Compensation Band | Fee (excl. VAT) | Fee (incl. VAT) |
|---|---|---|
| £1 – £1,499 | 30% | 36% |
| £1,500 – £9,999 | 28% | 33.6% |
| £10,000 – £24,999 | 25% | 30% |
| £25,000+ | 20% | 24% |
Maximum solicitor fee is 30% + VAT (36% including VAT). Your solicitor will confirm the exact fee applicable to your case before you proceed.
Average valuations
These figures are illustrative averages only. The value of an individual claim depends on the specific finance agreement, the interest rate applied, and the lender involved.
| Example Agreement | Average Redress |
|---|---|
| £5,000 over 3 years | £550 |
| £10,000 over 4 years | £1,100 |
| £20,000 over 5 years | £2,300 |
Figures are estimates and not a guarantee of the amount you may receive. You can claim for free directly with your lender or the Financial Ombudsman Service.